About ShiftingWale

ShiftingWale is a reliable platform providing comprehensive Packing and Moving Services o users across India. We aim to simplify the relocation process by connecting users with trusted vendors who specialize in services like household shifting, car transportation, bike transportation, and insurance for your goods during transit. Our goal is to ensure a smooth, hassle-free experience for users who require shifting or transportation services, whether for personal or business needs. We partner with experienced and professional service providers to deliver timely, quality services. Our platform is designed to offer transparency, ease of use, and a variety of options to meet every user's unique moving requirements.

Definitions

The term user refers to any individual or business entity that utilizes ShiftingWale’s platform and services. A vendor is a professional or company offering the packing and moving services available through ShiftingWale. The platform encompasses our website, application, and any other online services provided by ShiftingWale. These definitions help clarify how each term is used in the agreement, ensuring users understand their roles and the scope of the service. It's essential for all users to familiarize themselves with these terms as they guide how interactions and services are conducted on ShiftingWale.

Services Offered by Us

ShiftingWale provides a variety of packing and moving services designed to assist users in their relocation or transportation needs. These services include household shifting, where items are carefully packed and transported to a new home; car transportation services to ensure your vehicle is safely moved to your new location; bike shifting, and transit insurance to protect valuable items in transit. Our platform connects users with professional vendors who specialize in these services, guaranteeing that the process is as efficient and stress-free as possible. We aim to cater to a wide range of shifting and relocation needs, both local and long-distance.

Terms & Conditions

By accessing and using ShiftingWale’s services, users agree to abide by the Terms and Conditions set forth in this document. These terms outline the rights, responsibilities, and expectations for both users and vendors. The terms are legally binding, meaning users and vendors are obligated to follow them for the duration of their engagement with ShiftingWale. Any deviation or failure to comply with these terms can result in the suspension or termination of services. It’s crucial for all parties to understand and agree to these terms before proceeding with any service on the platform.

Eligibility to Use Services

To use ShiftingWale's services, users must meet certain eligibility criteria. Users must be 18 Years or Older and must have the legal capacity to enter into binding contracts. If a user does not meet these criteria, they are not eligible to use the services offered by ShiftingWale. This ensures that all interactions on the platform are conducted by individuals or businesses who can lawfully engage in contractual obligations. Additionally, users must comply with all relevant laws and regulations during their use of the platform, ensuring a legal and orderly service experience.

E-Platform for Communication

ShiftingWale operates primarily as an E-Platform, where communication between users, vendors, and the platform is carried out digitally. All notices, agreements, updates, and other important information are shared through the website, email, or platform messaging systems. This digital approach allows for real-time communication and ensures that users can access important information quickly and conveniently. Users are expected to check these communication channels regularly to stay informed about their service bookings, updates, and any changes to their agreements or terms.

License for Website Access

ShiftingWale grants users a Limited, Non-Exclusive License to access and use our website and services for personal, non-commercial purposes. This means users can browse and interact with the website to find information, make service bookings, and utilize the platform’s features. However, this license does not extend to copying, modifying, or distributing content from the website without explicit permission. Users must respect ShiftingWale's intellectual property and refrain from unauthorized actions that could harm the platform or its content. Any violation of this license may result in restricted access or legal action.

Rights and Liabilities Between User and Vendor

ShiftingWale serves as an intermediary between users and vendors, facilitating the process of booking and contracting services. While ShiftingWale ensures a trusted network of vendors, the Rights and Liabilities for service delivery primarily lie between the user and the vendor. Users are responsible for providing accurate information about their shifting needs, while vendors are accountable for fulfilling their services as promised. ShiftingWale is not directly responsible for the performance of services but acts to resolve any disputes or issues between the user and vendor when necessary.

Restrictions and Prohibitions

Users are expected to follow specific guidelines while using ShiftingWale’s platform. This section outlines various Restrictions and Prohibitions aimed at maintaining the integrity of the platform. For instance, users are prohibited from engaging in illegal activities, fraud, or actions that could harm the platform's reputation. Misuse of the platform may lead to immediate termination of services, and violators may face legal consequences. These rules ensure that the platform remains safe, functional, and respectful for all users and vendors involved in the process.

Disclaimer of Warranties/Limitations of Liability

ShiftingWale provides its services on an as-is basis, meaning we do not offer any guarantees regarding the quality, timeliness, or availability of the services. We do not warrant that our platform will be free of errors or interruptions. Furthermore, ShiftingWale is not liable for any indirect damages caused by the use of the services, including financial losses, property damage, or personal injury. Our liability is limited to the amount paid for the service in question, and we encourage users to assess their service requirements and risks accordingly before booking.

Indemnification

Users agree to indemnify ShiftingWale for any legal claims, losses, or damages that arise from their use of the platform. If a user’s actions result in harm to ShiftingWale, its vendors, or other users, they are responsible for covering the costs, including legal fees. This provision protects ShiftingWale from financial or legal liabilities resulting from the actions or negligence of users. Users are expected to act responsibly and legally while using the platform to avoid such situations.

Damages

ShiftingWale’s responsibility for damages is limited to the fees paid for services rendered. If damages occur as a result of a service failure or issue, the vendor is primarily responsible. However, ShiftingWale will intervene in cases where the vendor fails to resolve the matter. Users should be aware that any claims for damages must be filed promptly, and ShiftingWale’s ability to offer compensation or resolution may depend on the specifics of the situation and any related agreements.

Delay

ShiftingWale is not responsible for delays caused by circumstances beyond our control. This includes weather disruptions, traffic issues, or other unforeseen events that may impact the delivery of services. While we strive to ensure timely service, certain factors may cause unavoidable delays. Users are encouraged to plan ahead and allow for additional time in case of such delays, and ShiftingWale will do its best to provide updates and assistance if delays occur.

ShiftingWale’s Right to Terminate Services

ShiftingWale reserves the right to terminate or suspend services if a user violates the terms and conditions or engages in fraudulent activities. Termination can occur at any stage of service delivery, and users will be notified accordingly. The platform can also terminate services if there are violations of legal requirements or disruptions caused by the user’s actions. This provision ensures that ShiftingWale maintains a safe and secure environment for all users and vendors and protects the platform’s integrity.

Payment

Users must make payments for the services booked through ShiftingWale according to the terms agreed upon at the time of booking. Payments must be cleared before services are rendered, and any failure to do so may result in delays or cancellation of the service. The platform accepts various payment methods, and users are responsible for ensuring that payments are made in a timely manner. Payment disputes or issues should be addressed directly with the platform for resolution.

Cancellation Fee

If a user cancels a service after it has been confirmed, a Cancellation Fee may apply. The fee is calculated based on the service type and how much time remains before the scheduled service date. This policy helps vendors manage their schedules and compensate for any preparation costs incurred. Users should check the cancellation policy before making a booking to understand the applicable fees, if any.

Indirect Taxes Will Be Applicable

All services provided by ShiftingWale are subject to Indirect Taxes such as Goods and Services Tax (GST). These taxes will be added to the final invoice for the services rendered. Users are responsible for paying these taxes in addition to the base service fees. The applicable tax rate will vary depending on the service type and location, and users will be informed of the total cost, including taxes, before confirming their bookings.